Survey - Online Customer Satisfaction Survey

Online Customer Satisfaction Survey

At Askari Bank Ltd., our customers are extremely important to us. We welcome your views as we are continuously looking at opportunities to improve the delivery of our services.

We request you to please provide your valuable feedback to help us serve you better.

Are you an Askari Bank Customer?*

Name*

Mobile #*

City*

Branch*

CNIC: (Optional)

Email Address

Note: Fields marked with * are mandatory

Kindly give your response on a scale of 0 to 10, where 0 is 'Not at all likely'' and 10 is 'Extremely likely'

1. Would you recommend Askari Bank to your friends and family members?*

Branch Banking Experience
Please rate your satisfaction level on a scale ranging from 'Highly Dissatisfied' to 'Highly Satisfied'

2. How satisfied are you with the time taken by our branch staff in serving you?*

3. How satisfied are you with our staff’s behaviour, professionalism & service attitude?*

4. How satisfied are you with branch cleanliness & environment?*

5. Please rate your satisfaction level of the aforementioned Askari Bank's Digital Channels.*

Select 'Not Applicable' in case you have never used or signed up for the mentioned service(s)

a. Contact Centre *

b. ATM Services *

c. Debit/Credit Card Services*

d. I-Net Banking *

e. Mobile Banking *

f. SMS Alerts*

g. e-Statements*

h. Askari Digital Wallet*

Would you be kind enough to provide your valuable input regarding a few additional questions ?*

Fair Treatment of Customer
Kindly give your response on a scale of 1-10, where 1 being the 'Lowest' & 10 being the 'Highest' for the following questions:

6. How satisfied or dissatisfied are you with the visibility of complaint handling procedure at Askari Bank? (Complaint lodgment channels and process )*

7. What is your perception about Askari Bank being fair & honest with the customer?*

8. Does Askari Bank provide all relevant information about its product & features in clear and simple manner?*

9. Were the main product features explained to you in detail? *

10. Are the charges recovered against services rendered to you reasonable? *

Comments : Are there any suggestions that you would like to share to improve services at Askari Bank ?

Captcha *